Refund policy

Return & Refund Policy

Last Updated: 28-may-2026

At theTechlance, customer satisfaction is important to us.
If you are not completely satisfied with your purchase, we are here to help.

Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Products may be eligible for return if they meet the following conditions:

  • The return request is made within [48 hours] of delivery.

  • The product is unused, unworn, and in original condition.

  • Original packaging, tags, labels, accessories, manuals, and invoices are included.

  • The item is not damaged due to misuse or improper handling by the customer.

To initiate a return, customers must contact us at:

thetechlance2026@gmail,com

with:

  • Order number

  • Product details

  • Reason for return

  • Photos/videos (if applicable)

2. Return Timeframe

Return requests must be submitted within [48 hours] from the date of delivery.

Requests made after this period may not be eligible for return, refund, or exchange.

3. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

A. Approved Refunds

If approved:

  • Refunds will be processed to the original payment method.

  • Processing may take up to 1-2 business days depending on your bank or payment provider.

B. Partial Refunds

Partial refunds may be granted for:

  • Products returned with missing items/accessories

  • Opened or used items

  • Products damaged after delivery due to customer handling

4. Exchange Policy

We may offer exchanges for:

  • Wrong products delivered

  • Damaged items

  • Defective products

  • Size-related issues (if applicable)

Exchange requests must be raised within [48 hours] of delivery.

Exchange availability depends on stock availability.

If the requested replacement item is unavailable, we may offer:

  • Store credit

  • Refund

  • Alternative product option

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [X DAYS] of delivery.

Please provide:

  • Order number

  • Photos/videos clearly showing the issue

  • Packaging images (if applicable)

After verification, we may offer:

  • Replacement

  • Refund

  • Store credit

depending on the situation.

6. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Used or damaged products

  • Customized or personalized items

  • Digital/downloadable products

  • Gift cards

  • Clearance or final sale items

  • Hygiene-sensitive products

  • Products without original packaging/tags

Additional non-returnable items may be specified on product pages.

7. Return Shipping Costs

A. Customer-Initiated Returns

Customers may be responsible for return shipping charges in cases such as:

  • Change of mind

  • Wrong product ordered by customer

  • Preference-related returns

B. Company Error Returns

We will bear return shipping costs if:

  • Wrong item was shipped

  • Product arrived damaged

  • Product is defective

Return shipping reimbursement, if applicable, will be subject to verification.

8. Cancellation Policy

Orders may be canceled before shipment confirmation.

Once an order has been shipped, cancellation requests may not be accepted.

If eligible, refunds for canceled orders will be processed within 5-7 business days.

9. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.

  2. Contact your card issuer/payment provider.

  3. Contact your bank for processing delays.

If you still have not received your refund, contact us at:

thetechlance2026@gmail.com

10. Return Address

Returns should only be sent to the address provided by our support team after return approval.

Please do not send products back without prior authorization.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

theTechlance 
Email: thetechlance2026@gmail.com
Phone: +919028411294

Disclaimer

This Return & Refund Policy is provided for general informational purposes and may need modification based on your business model, product category, and applicable Indian consumer protection laws.